This approach saves customers having to source numerous companies to undertake one job. However, if you have your own arrangements for plastering or any other part of your renovation, then Paul is happy to accommodate your requests.
Customer Service
It has been two years since Paul started his own business, during which time it has flourished. “I always try and go extra mile for the customer. If I do a bathroom and they want a light fitting or mirror put up I will do it. I want to give the complete service to make my customers happy.”
The volume of word-of-mouth recommendations is testament to his ability to do just that. Priding himself on his friendly and reliable service, Paul knows the value of his customers’ time. “It is essential to never mess people around. I know people wait in for workmen to come or even take a day off work. I realise how much they rely on me so I do not let them down.”
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